hh98 Privacy Policy — How We Protect Your Personal Data

1. Who We Are

hh98 is an online gaming and sports betting platform serving Pakistani players. When this Privacy Policy refers to "hh98", "we", "us" or "our", it means the hh98 platform and its operating entity responsible for your account and data. Our platform is accessible at hh98.fun and through the hh98 mobile app available for Android and iOS.

As the operator of your account, hh98 acts as the data controller in respect of personal data collected from players during registration, account use, deposits, withdrawals and all other interactions with the platform. If you have any questions about how your data is handled, you can reach us at [email protected].

2. Data We Collect

hh98 collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browser, and in some cases from third-party payment providers during transaction processing. Below is a breakdown of the categories of data we collect:

We do not intentionally collect sensitive personal data such as biometric data, religious beliefs, political opinions or medical records. If any such data is shared with us incidentally (for example, in a support message), it will not be recorded or processed beyond what is needed to handle your query.

3. How We Use Your Data

hh98 uses your personal data for specific, legitimate purposes connected to operating a gaming platform for Pakistani players. We do not use your data for purposes that are incompatible with why it was collected. The main purposes for which your data is used are:

• Account management: Creating, maintaining and administering your hh98 account, including identity verification and access control.
• Service delivery: Processing your sports bets on cricket, PSL, football and esports, running your casino sessions, bingo games and slots activity, and crediting any winnings to your balance.
• Payment processing: Facilitating deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, and processing withdrawal requests back to your registered payment method.
• Fraud prevention and security: Monitoring for unusual account behaviour, duplicate accounts, suspicious payment patterns and any activity that may indicate fraud, money laundering or Terms violations.
• Responsible gaming: Operating deposit limits, session controls and self-exclusion tools, and detecting patterns that may indicate problem gambling behaviour so that support can be offered.
• Customer support: Responding to your queries, resolving disputes and handling complaints via live chat and email.
• Platform improvement: Analysing aggregate usage data to improve the hh98 app and website, fix bugs and enhance features for Pakistani players.
• Marketing communications: Sending promotional offers, bonuses and platform news to players who have opted in to receive such communications. You can opt out at any time.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities and maintaining records required for dispute resolution.

4. Payment Data and Financial Information

All financial transactions on hh98 are processed in Pakistani Rupees through payment providers including JazzCash, Easypaisa, Raast and bank transfer partners. hh98 does not store full payment credentials such as JazzCash PINs, Easypaisa account passwords, complete card numbers or full bank account details on its own servers.

When you make a deposit or request a withdrawal, the payment is processed through the relevant provider's own secure infrastructure. hh98 receives confirmation of the transaction and records the reference details — such as the last four digits of a card, the mobile number associated with a JazzCash account, or a bank transfer reference — for the purpose of matching transactions to your account and maintaining your financial history.

Your complete deposit and withdrawal history is always available inside your hh98 account dashboard. If you notice a transaction you do not recognise, contact hh98 support immediately via live chat.

5. Cookies and Tracking Technologies

hh98 uses cookies and similar technologies on the website and within the mobile app to make the platform work properly and to understand how Pakistani players use it. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function. These include your login session token, account preferences and security tokens. You cannot opt out of essential cookies while using hh98.
• Functional cookies: Remember your settings such as language preference, last visited game category and notification preferences so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how pages are used, which features are accessed most often and where players drop off during registration or deposit flows. This data helps hh98 improve the platform experience.
• Marketing cookies: Used to track whether a promotional campaign led to a registration or deposit, so hh98 can measure the effectiveness of offers shown to Pakistani players. These cookies do not share your personal identity with advertisers.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using hh98, but some features such as remembered preferences may not work as expected. On the hh98 mobile app, tracking preferences can be managed through your device's app permissions settings.

6. Sharing Your Data

hh98 does not sell your personal data. We share data only where it is necessary to operate the platform, comply with legal obligations or protect against fraud. The categories of third parties with whom data may be shared are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card processing providers receive the transaction data needed to complete your deposits and withdrawals in PKR.
• Identity verification providers: If hh98 uses a third-party service to verify your CNIC or other identity documents, that provider will process the relevant data under a confidentiality agreement with hh98.
• Fraud detection services: Specialist fraud and anti-money-laundering tools may process your account and transaction data to identify suspicious patterns. These services act under data processing agreements and are not permitted to use your data for their own purposes.
• Cloud infrastructure providers: hh98's platform is hosted on secure cloud infrastructure. The hosting provider has access to server-level data but operates under strict data security and confidentiality obligations.
• Legal and regulatory authorities: Where hh98 receives a lawful request from a competent authority, or where disclosure is required to investigate fraud or protect the rights of players, data may be shared with relevant authorities. hh98 will always assess the legality of such requests before complying.

7. Data Retention

hh98 retains your personal data for as long as your account remains active and for a period after account closure as required by our legal and operational obligations. The key retention periods are:

• Active accounts: All account, transaction and betting data is retained for the lifetime of your account plus a period of at least five years after account closure, in line with standard record-keeping requirements for financial services.
• Identity verification documents: Copies of CNIC or other documents submitted for verification are retained for the period of account activity and a defined period following closure, after which they are securely deleted.
• Support communications: Live chat logs and email correspondence are retained for up to two years from the date of the interaction, or longer where a dispute or complaint remains unresolved.
• Marketing opt-out records: Where you opt out of marketing communications, a record of your opt-out is retained indefinitely so that we do not inadvertently contact you again.
• Fraud investigation data: Where an account has been closed due to suspected fraud, relevant data may be retained for longer periods to support ongoing investigations or legal proceedings.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Your Rights Over Your Personal Data

As a player on hh98, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data hh98 holds about you. Much of your account data including transaction history is already available inside your account dashboard.
• Right to correction: If any personal data held by hh98 is inaccurate or out of date, you can request that it be corrected. Some details such as your registered name and date of birth can only be updated via a verified support request.
• Right to deletion: You can request deletion of your hh98 account and associated personal data. hh98 will process deletion requests subject to any data that must be retained for legal, fraud prevention or dispute resolution purposes.
• Right to restrict processing: In certain circumstances, such as where you dispute the accuracy of data or object to a particular use, you can request that hh98 restrict processing of your data while the matter is resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so that it can be transferred to another service if you choose.
• Right to object to marketing: You can withdraw consent for marketing communications at any time via account settings or by contacting support. Withdrawal of marketing consent does not affect your account status.

To exercise any of the above rights, contact hh98 support via live chat or at [email protected]. We will respond to all data rights requests within a reasonable period and in any case within 30 days of receiving a valid request.

9. Children's Privacy

hh98 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit or use hh98 in any capacity. hh98 does not knowingly collect personal data from anyone under 18 years of age.

If hh98 discovers or has reason to believe that an account belongs to a player under 18, the account will be suspended immediately, deposits will be returned and any data collected will be deleted as soon as the verification process is complete. If you believe a minor has accessed hh98 using your payment details or personal information, please contact support immediately so the account can be investigated and closed.

10. Security Measures

hh98 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data in transit between your device and hh98 servers, including during login, deposits and account settings changes.
• Password hashing using industry-standard algorithms — hh98 staff cannot see your account password in plain text.
• Two-factor authentication options for account login to add an extra layer of security for Pakistani players.
• Access controls limiting which hh98 staff members can access player personal data, based on their job function.
• Regular security reviews of the platform infrastructure and third-party integrations.
• Automated monitoring for unusual login activity, including logins from new devices or locations, which may trigger additional verification steps.

While hh98 takes data security seriously, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, change your password immediately and contact hh98 support via live chat.

11. Changes to This Privacy Policy

hh98 may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, applicable requirements or general data protection best practices. When a material change is made, hh98 will notify registered players via email or an in-app notification before the change takes effect.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. Continued use of the hh98 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account by contacting support.

We encourage you to review this page periodically, especially if you are making regular deposits or withdrawals in PKR or sharing personal information with hh98 support.

12. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way hh98 handles your personal data, please get in touch using one of the following methods:

• Live Chat: Available 24/7 inside the hh98 platform — click the chat icon at the bottom of any page for the fastest response.
• Email: [email protected] — please include "Privacy Request" in the subject line for data-related queries so the right team handles it promptly.

For formal data deletion or data access requests, please email us with your registered Pakistani mobile number and account username so we can verify your identity before processing the request. We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 30 days.